Leadership

Creating Customer Love – PODCAST

Want to know the secrets to creating customer love? Recently, I was interviewed by the amazing Nancy Marmolejo for her Itenco podcast to talk about this exact topic. We explored the world of customers. More specifically, we talked about strategies for business leaders to extend customer relationships beyond the single transaction to create true engagement. True engagement …

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What Frames YOUR Vision of Success?

What does this sign mean to you? For most, the association is immediate and easy – this silhouette indicates a woman’s bathroom. But why? It’s only because that’s the experience you’ve had with the image in the past. Yet one small tweak and you can envision something different. And greater. Small shifts can make a …

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