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Customer Complaints Are Like Icebergs

Customer Complaints Are Like Icebergs

Have you ever received a customer complaint about an employee and thought a pep talk would solve the problem? After all, a complaint or two isn’t so bad, right? WRONG. I recently talked to a client who was having issues with one of her employees. She’d gotten a few...
Body Shaming: Hollywood’s Latest Fail

Body Shaming: Hollywood’s Latest Fail

I’ll admit it – I was a Pitch Perfect addict. I paid to see the ode to a cappella in theaters. Twice. I rented the movie on Pay Per View. I watched it on cable…oh…let’s not count the number of times. Was it a lot? Yes. Did I need a Pitch Perfect 12-step program?...

Body Shaming: Hollywood’s Latest Fail

I’ll admit it – I was a Pitch Perfect addict. I paid to see the ode to a cappella in theaters. Twice. I rented the movie on Pay Per View. I watched it on cable…oh…let’s not count the number of times. Was it a lot? Yes. Did I need a Pitch Perfect 12-step program?...