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A Raving Fan Is Like An Infection You WANT

A Raving Fan Is Like An Infection You WANT

Laura showed up on Monday morning…laughing. “I’m infectious!” she said. If you’re a small business owner, it all makes perfect sense, so I’ll let Laura tell her own story: “Every Saturday morning, my husband and I roll out of bed and head to a nearby diner...
Customer Complaints Are Like Icebergs

Customer Complaints Are Like Icebergs

Have you ever received a customer complaint about an employee and thought a pep talk would solve the problem? After all, a complaint or two isn’t so bad, right? WRONG. I recently talked to a client who was having issues with one of her employees. She’d gotten a few...
Body Shaming: Hollywood’s Latest Fail

Body Shaming: Hollywood’s Latest Fail

I’ll admit it – I was a Pitch Perfect addict. I paid to see the ode to a cappella in theaters. Twice. I rented the movie on Pay Per View. I watched it on cable…oh…let’s not count the number of times. Was it a lot? Yes. Did I need a Pitch Perfect 12-step program?...

My AHA Moment

Oprah talks about her aha moments – here’s mine: “You’re so sensitive.” When I was growing up, I heard that a lot. It wasn’t a compliment. As a kid I was hurt by every mean spirited word on the playground. I knew I was supposed to “have a thick skin” and...

Body Shaming: Hollywood’s Latest Fail

I’ll admit it – I was a Pitch Perfect addict. I paid to see the ode to a cappella in theaters. Twice. I rented the movie on Pay Per View. I watched it on cable…oh…let’s not count the number of times. Was it a lot? Yes. Did I need a Pitch Perfect 12-step program?...