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A Raving Fan Is Like An Infection You WANT

A Raving Fan Is Like An Infection You WANT

Laura showed up on Monday morning…laughing. “I’m infectious!” she said. If you’re a small business owner, it all makes perfect sense, so I’ll let Laura tell her own story: “Every Saturday morning, my husband and I roll out of bed and head to a nearby diner...
Customer Complaints Are Like Icebergs

Customer Complaints Are Like Icebergs

Have you ever received a customer complaint about an employee and thought a pep talk would solve the problem? After all, a complaint or two isn’t so bad, right? WRONG. I recently talked to a client who was having issues with one of her employees. She’d gotten a few...
My AHA Moment

My AHA Moment

Being sensitive isn’t a bad thing – it can help you build a heart-centered business where customers feel valued – but balance it with good business sense.

Body Shaming: Hollywood’s Latest Fail

Body Shaming: Hollywood’s Latest Fail

I’ll admit it – I was a Pitch Perfect addict. I paid to see the ode to a cappella in theaters. Twice. I rented the movie on Pay Per View. I watched it on cable…oh…let’s not count the number of times. Was it a lot? Yes. Did I need a Pitch Perfect 12-step program?...
The Unspoken Message of Body Image

The Unspoken Message of Body Image

I was fascinated by a recent article, discussing women’s ideas about body size, in Salon.com. Part of the article examines the impact of media on how women see themselves. I’ll summarize…it’s unhealthy. Here are a few highlights: On average, women in North America say...