Customer Loyalty is something Starbucks pays a lot of attention to, and so do I. As a loyal customer and member of their rewards program, I’ve always gotten a birthday giveaway from Starbucks every January (my birthday month). I love getting my annual freebie! Even if I’m not in a Starbucks groove of regular coffee drinking, come January, I’m psyched. I know I have a month to enjoy my birthday latte. For days, if not weeks, Starbucks will be on my radar screen until I get to the store to claim my freebie. I make a point of going, and every time I think to myself, “classy move, Starbucks.”
Customer retention in today’s business environment is the key for growth – when you get it right. Business leaders need to be thoughtful and deliberate to keep customers loyal. Here’s a do and a don’t for customer retention.
Spirit Air sucks – unless you’re their ideal customer. It doesn’t matter who you serve, just be clear about your target audience.