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If Ali helped create it, here’s where you’ll find it.
A company response to an unhappy customer can determine the future of the relationship. Unhappy customers aren’t always a bad thing. All companies screw up from time to time. When companies apologize and fix their mistakes, customers can walk away feeling greater loyalty afterwards. The outcome depends on how customers feel in that interaction. Customers
It’s a challenge to grow your business. You’re tired of the endless sales grind. Sound familiar? Constantly having to get new customers can feel like running on a hamster wheel – going and going and getting nowhere. Imagine how much easier it will be when your existing customers tell everyone how much they appreciate you.
School is in session! And entrepreneurial leadership is today’s topic. This month I’ve been on the road, going back and forth from Indianapolis to Purdue University. For those of you who are not familiar with that particular stretch of I-65, that’s about a 70-mile drive. I can just hear you asking, “Hey Ali! Why the
Imagine losing a customer. Now imagine they say, “I love what you do, but I’ll never buy from you again.” Yikes, right?Last week, I had just finished a keynote to a room full of business leaders and was chatting with a few of them. One pointed to another and asked about his shirt. “Hey Chris,
When you throw a stone in a pond, the first kerplunk creates a ripple that multiplies as it moves outward from the spot where the rock hit the water. Those ripples get bigger as they move farther away from the point of engagement. The same holds true for interactions with people. Every connection has the
My journey to becoming a brand loyalty and customer retention expert began a ripple effect that started with a trip to England. And one transformational bra fitting. That moment occurred back in 2004. It led to me writing a book that detailed a new methodology for bra fitting. My method is still being used around