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If Ali helped create it, here’s where you’ll find it.
Retailers around the world are facing an unprecedented challenge: How do you get customers to buy from a store when the storefront is closed? Here’s how one retailer successfully tackled the problem and three takeaways you can apply to your company, even if you’re not in the retail sector. Esprit de la Femme is a
If you suddenly had hand sanitizer for sale, where would you sell it? David Simnick, founder of Soapbox had to face that exact question recently. You’d think the answer would be obvious – Amazon, right? The title of the article kinda gives away the answer. Soapbox did not sell its hand sanitizer via Amazon. And
What do a #1 bestselling book, lingerie, venture capital revenue expertise and hand sanitizer have in common? More importantly, how are they helping your business today? Let’s discuss how they all fit together. Even better, whether you attended the launch party or not, you get to bring home the party favor! This gift provides insights
Keep Your Customers, my brand new book, is finally being published! Most authors announce their book by saying Buy Now! Today, I’m sending you the opposite message. DON’T buy my book. At least, don’t buy it yet. Let me explain: Here’s the deal. On April 14th, a full two years after I started writing, Keep
As a business leader, you’re probably processing a lot of information right now. At home, at work and in your community. It’s a LOT. First and foremost, I hope you and your family are doing well and that everyone is safe and healthy. That always comes first. That said, for many of us, business health
This post examines your survey results as the third part of a real-time, real-world case study of a company’s customer interaction. In Part I you heard a story about an unhappy customer, who felt let down by a company’s customer service interaction. The company lost the customer based on an unforced error. After the blog