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Customer Retention Articles

Spirit Air Sucks – Which Is Great For Your Business

Recently, a friend of mine posted a picture from a cramped Spirit Air flight, complaining about the tiny seat, the delays, the upcharges…basically everything. “Never again,” was her exact quote. The discomfort wasn’t worth the lower price, according to my friend. I flew Spirit Air – exactly once – and had the same reaction. Never

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Customer Retention Articles

The Unspoken Message of Body Image

I was fascinated by a recent article, discussing women’s ideas about body size, in Salon.com. Part of the article examines the impact of media on how women see themselves. I’ll summarize…it’s unhealthy. Here are a few highlights: On average, women in North America say their ideal body weight is 13 to 19 percent below their medically ideal

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