Ali Cudby

That Bra Thing

Customer Engagement Expert Ali Cudby talks about “that bra thing” she does and how it can help you uplift your customers, build loyalty and increase revenue

Are Customers the Sun at the Center of Your Business Universe?

At one point in history, people believed that Earth was at the center of the universe—that the sun, moon and other planets all revolved around US. Knowing what we do now, that viewpoint seems both crazy and egocentric, but that theory was formed by people with limited information and resources who were doing their best …

Are Customers the Sun at the Center of Your Business Universe? Read More »

Are You Ready to Land Customers for Life?

“Buy me some peanuts and Cracker Jacks, I don’t care if I ever get back…” Whether you’re a baseball-loving American or not, you probably know that line from the infamous song Take Me Out to the Ball Game. If you’re a business owner, though, you never, ever want to actually hear the words, “I don’t …

Are You Ready to Land Customers for Life? Read More »

Will You Lose A Loyal Customer? Don’t Make THIS Mistake

Recently, my husband was a customer, shopping at Hugo Boss, his favorite upscale men’s store. Joe was really excited about buying new clothes after getting an amazing job, and wanted to look the part. He had been in the “jeans and a button down” mode for a long time and this job required him to step …

Will You Lose A Loyal Customer? Don’t Make THIS Mistake Read More »